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Frequently Asked Questions

Q. What are the basic necessities included with the OBR Signature program?
A. All OBR homes are supplied with enough essentials to get your week at the beach started. These include: toilet paper and liquid hand soap in each bathroom, trash can liners and large capacity garbage bag, dishwasher and dishwashing detergents, paper towels and laundry detergent. Depending upon usage and the size of your party, you may need to supplement some of these items during the course of your stay. For more information, click here.

Q. What time is check-in for my cottage?
A. Check-in time is 6:00 p.m. June through September, 5:00 p.m. all other times of the year. We want to get you into your home and on with your vacation as soon as possible. In some cases, a house may be ready before your scheduled check-in time. We are in constant communication with our Cleaning and Maintenance Staff and we'll be glad to let you into your rental home once it is ready. However, please wait for permission from the OBR office before you enter the home and begin unpacking to ensure that all necessary OBR Staff has confirmed the house is ready. We ask that your first stop be at the appropriate OBR office so that we can review the check-in status of your home with you. For more information, click here.

Q. Are there any activities to do while I am waiting to check-in?
A. Remember to ask your Guest Services Representative about local activities, stores, restaurants, historic landmarks, accessible beaches, piers and more. Also, please provide your cell phone or pager number and we will contact you as soon as your cottage is available! For more information, click here.

Q. I am planning to do my grocery shopping on my way to the Island. Can I put my groceries in the refrigerator when I get there, even if the house is not ready for check-in?
A. If you plan to buy your groceries prior to check-in, please bring coolers to keep your items cold until your cottage is ready for occupancy, or you may inquire about our Early Check-In Option available after 2:00 p.m.

Q. May I unload any items or park my boat, trailer, or car at the house, even if it is not ready?
A. Yes, after 2 p.m., but please get permission first by stopping in the appropriate Outer Beaches office. Cleaning and Maintenance Staff will still need to have access to the driveway.

Q. What should I do if I am running late and will not arrive by check-in time?
A. Don't worry! If you do not arrive in time for check-in, our Guest Services Representatives will leave a Check-in packet, including keys and a map to your cottage, in the foyer of your designated office. Packets are filed in alphabetical order by cottage name. Stop by the office the next day to finish the check-in process. For more information, click here.

Q. What are the check-out requirements for my cottage?
A. First, don't forget your food and personal items. We also ask that dishes are washed and put away and trash is taken out. Secure windows, set the thermostat to 72 degrees and lock the door behind you. Remember to return your keys, cottage map and any items you rented from OBR to the appropriate office. For more information, click here.

Q. What should I do if I discover a maintenance or housekeeping problem at the cottage?
A. Please notify the appropriate office immediately. Every effort will be made to correct any problem as quickly as possible.

Q. Are there swimming pools available?
A. Many homes have private pools, or an OBR or subdivision pool pass may be included with your reservation. Daily or weekly passes to the OBR pool in Avon are also available for sale, if your cottage does not provide one to you. Members of the Outer Beaches Realty Beach Club have free use of the OBR Pool in Avon. Some of OBR's homes offer free solar heating for chilly spring and fall days. Other pools are electrically or gas heated at an additional cost of $400 per week (plus tax and travel insurance premium, if selected). Homes with a metered gas supply will be assessed a charge based on actual usage at market rate on Hatteras Island for propane gas during the period of use. Pool heat, when selected and paid as part of the reservation, is turned on the day of arrival.

Q. Are bed linens and towels included with my reservation?
A. Bed linens and/or towels are not automatically included with your rental. Please review the individual cottage description online at to see if the cottage you are renting includes these amenities. Note: Not all cottages offering bed linens offer towels. Please review the information that appears near the top of your Vacation Rental Agreement. If that information does not state “Beds Made”, sheets are not included. If the information does not state “Towels Provided”, towels are not included. To order bed linens and/or towels, if not already included with your cottage, please contact our Guest Services/Reservations department at 800-627-1850 at least two weeks prior to your arrival date to place your order and make payment.

Q. I'am planning to fish while on the Island. Do I need a fishing license?
A. Yes. North Carolina now requires a Salt Water Fishing License. Licenses can be purchased at most marinas and tackle shops for a modest fee.

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Important Numbers:

  • Emergency: 911
  • Sheriff's Department: 252-473-3444
  • OBR After Hours: 252-995-7358
  • Hatteras Med. Center: 252-986-2756
  • Avon Medical Center: 252-995-3073
  • Dr. Slagle, DDS: 252-995-4101
  • Beach Pharmacy: 252-995-3811
  • Weather Info: 252-995-5610
  • U.S. Coast Guard: 252-995-6410
  • National Park Service: 252-995-5044
  • Ferry Information: 800-BY-FERRY

More Rental Information:

Rentals By Name Rentals By Number Search By Name or Number
Avon Office
PO Box 280
40227 Tigrone Boulevard
Avon, NC 27915
Rentals: 1-800-627-1850
Sales: 1-866-627-6627
E-Mail: Rentals | Sales

Hours: 9 a.m. to 5 p.m. daily
(June through September 9 a.m.
to 6 p.m. Saturday and Sunday)

Waves Office
PO Box 420
25206 Sea Vista Drive
Waves, NC 27982
Rentals: 1-800-627-1850
Sales: 1-866-627-6627
E-Mail: Rentals | Sales

Hours: 9 a.m. to 5 p.m. daily
(June through September 9 a.m.
to 6 p.m. Saturday and Sunday)

Hatteras Office
PO Box 730
57205 Eagle Pass Road
Hatteras, NC 27943
Rentals: 1-800-627-1850
Sales: 1-866-627-6627
E-Mail: Rentals | Sales

Hours: 9 a.m. to 5 p.m. daily
(June through September 9 a.m.
to 6 p.m. Saturday and Sunday)

Vacation Rentals Real Estate Outer Banks