Partnering with a Managed Service Provider (MSP) offers numerous advantages. Outsourcing your IT needs can lead to substantial cost savings, boost overall efficiency, and enhance your cybersecurity measures.
However, it’s crucial to choose the right provider to avoid potential challenges with your IT operations. So, how do you determine which MSP is the best fit? This article outlines five key factors to consider when selecting your managed service provider.
Security Compliance
Managed IT encompasses more than just cybersecurity, but it’s often the top priority. While any MSP can provide basic services like firewall setup and antivirus installation, it’s crucial to look for advanced features such as continuous threat monitoring, disaster recovery planning, and ongoing threat analysis.
You can assess a provider’s cybersecurity expertise by reviewing their website and subscribing to their cybersecurity newsletters, which can help you gauge how they stay current with industry developments. Choose an MSP with a strong cybersecurity track record and a commitment to staying informed on the latest trends and threats.
Experience
Outsourcing IT is often driven by the need to reduce costs, as a flat monthly fee can be more affordable than maintaining an in-house IT team. However, it’s important not to compromise on quality. Your IT infrastructure is a critical asset that demands expert oversight.
The right partner will bring extensive experience and a proven track record of success, even if it comes at a higher price. Investing in a partner with a strong history ensures your organization’s IT is in capable hands.
Strategy vs. Support
Many MSPs take a proactive approach to digital threats, but are they equally forward-looking with your overall digital strategy? Too often, MSPs prioritize technology without considering its impact on your business. Even worse, some providers take a passive role, waiting for issues to arise or for you to initiate projects. Instead, working with a team that prioritizes your success is crucial.
For example, NCT aligns technology with your business objectives rather than promoting the latest tools to every client. Your IT provider should be proactive, strategic, and invested in your business’s growth—not passive or disengaged.
Change Management
Businesses must adapt to change, as it’s unavoidable and can be disruptive, especially in the beginning. This makes technical change management essential for any business that relies on information technology, which is practically all of them today.
For instance, when was the last time your IT provider presented a comprehensive IT Project Scope document, including threat and risk analysis? Be sure to ask about their change management experience and strategies to minimize disruption and maintain productivity during transitions and future projects.
SLA Flexibility and Governance
If a managed service provider suggests operating without a Service Level Agreement (SLA), consider other options. SLAs are essential for establishing a clear and successful relationship with your IT provider.
If the provider offers an SLA, take the time to thoroughly review it. The SLA should outline the level of support and management you can expect, along with any deliverables, such as reports. Key considerations include response times for service requests, availability of standard and emergency support, and the processes for resolving disputes regarding project effectiveness or completion.
Remember, SLAs define a partnership that works both ways. Ensure you understand your responsibilities as well. Adhering to IT best practices and promptly providing necessary information to your MSP can help prevent IT issues from escalating.
Outsourcing your IT needs is a significant decision. It’s crucial to gather all the necessary information and carefully choose the managed service provider that best suits your needs. Not all MSPs offer the same level of service, so take your time to find the right fit.
